Frequently asked questions

Shipping

We use Royal Mail for low-value deliveries. Larger UK packages are usually sent by APC Couriers. Couriers will generally make two consecutive delivery attempts. Royal Mail will make one delivery attempt. Thereafter you may need to make arrangements to collect your goods from the local depot

Fedex/DHL are used for most Worldwide deliveries

Assistance

Most of our products are simple to use.  Please contact us if you need guidance before, or after, a sale

Servicing 

We offer repairs and upgrades to our own, and many competitive systems

Warranty

We offer 1 year warranty except where the original manufacturer of the product offers a different warranty. You always need to return the product to us

Returns policy

The return of products can be made within 14 days from when you receive the package. If you need to return a product please contact us